Contact information

Trade Name: DinoHoops

Official Support Channel: helpdinohoops@gmail.com

COMMUNICATION & SUPPORT PROTOCOL To ensure operational efficiency and rapid resolution, all customer inquiries must be directed exclusively to our official support email.

  • Required Information: You MUST include your full name and Order Number (e.g., #DH1234) in the subject line. Inquiries missing an order number will experience significantly delayed processing times.

  • Response Timeframe: Our Support team operates systematically. Please allow 24 to 48 business hours for a comprehensive review and response to your inquiry. We do not process tickets on weekends or public holidays.

  • Queue System (Do Not Spam): Our ticketing system works chronologically. Sending multiple emails regarding the same issue will automatically reset your ticket and push it to the back of the queue. Please send a single email and wait for our representative to reply.

  • Mandatory Dispute Resolution: As legally outlined in our Terms of Service, customers are required to contact our support team to resolve any fulfillment or product concerns before initiating any dispute or chargeback with their financial institution.